We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice finish! Except to fit both parts I had to change the tip!
18 Mar 2019 12:38
Product received quickly. Nice quality figurine, I recommend.
18 Mar 2019 04:33
16 Mar 2019 03:35
14 Mar 2019 16:39
Beautiful ptm! No paint mistake! No details in plastic
14 Mar 2019 06:21
Arrived with a bit of advance beautiful single beemol figurine She doesn't stand alone if not very well for the price
13 Mar 2019 23:09
Figure of molt bona qualitat, però l 'enviament is going to delay a mica. Pel who fa la capsa, em is going to arrive a wet mica.
13 Mar 2019 11:30
13 Mar 2019 06:48
Really good figure in really good condition, I would highly recommend :)
13 Mar 2019 04:15
Fast and well-packed shipping, product equal to the recommended imagen.100 %.
13 Mar 2019 03:57
It takes 14 days to barcelona, spain. I 've ordered it without a box because they're usually crushed. And the package was crushed. Very good construction and very good painting. The fault is that the ankles haven't painted them. The bottom and top must fit, but you can't because the gap on the top side is deformed. If it has also happened to you, it is easily managed by heating that gap with hot air (hair dryer) and will fit. Once it's cold it won't move. Otherwise a top figure.
12 Mar 2019 15:13
12 Mar 2019 14:59
Very well built! Worth the price!
12 Mar 2019 10:39
It does not stand
12 Mar 2019 09:02
12 Mar 2019 07:21
The fihura is perfect and fits properly, it has a paint defect on its foot and a fragment of the broken pantalon came, but it is nothing appreciable and can be easily joined, it is quite large
11 Mar 2019 16:37
Fast delivery, the product came as the description. Material quality, thanks to the store.
11 Mar 2019 09:52
the figure does not come inside the box, and the box comes folded discription of the product is not 100% correct
11 Mar 2019 08:38
Very good quality and unbeatable price.
11 Mar 2019 07:36
Thank you very much!
10 Mar 2019 19:40
the figure is awesome...the only thing is that the holder to keep it up dosen't work,not a big deal will find a way to fix this,overal really happy and came fast! thank you!!!
9 Mar 2019 13:16
The most beautiful figurine I 've ever had. I highly recommend, the details at the top of the top! Good value for money!
7 Mar 2019 07:45
7 Mar 2019 04:21
7 Mar 2019 04:20
Great product recommend took 20 days (due to the holiday) recommend