We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Still not assembled, but looks very good. They send the manual in English by email if order.
5 Feb 2019 09:07
The product looks good But may have reached best packed prepared to tremendous travel, had only one bag THIN Q forraba and box arrived very battered
2 Feb 2019 02:19
Unfortunately the packaging and several parts were conquered.
29 Jan 2019 04:42
very fast shipping and even product is not that bad
28 Jan 2019 13:38
23 Jan 2019 09:28
Wasn’t a kiddie activity, rather a very difficult task for adults. Taken me a month to assemble. Book cake in Chinese which was a bummer . So had to figure out every instruction by the piece number they had allotted. The items are really tiny, so you’d have to be extra skilled and patient to do the job.
22 Jan 2019 07:48
Very happy with my order
5 Jan 2019 10:33
Really nice kit to have
4 Jan 2019 01:54
Sorry that standard no Imperial description when sitting.
2 Jan 2019 08:30
Cool house! Collected 2 days for the whole family!
18 Dec 2018 11:05
Come quickly pictures after assembly… A FEW DAYS покрехтим it точнооо…
16 Dec 2018 08:18
13 Dec 2018 10:17
Excellent very very very and large and packaging excellent. Made of wood recommend doing بشده
12 Dec 2018 09:29
The box came in a bit of a wrinkle due to a lack of protection. The perfect content. Waiting to ride
10 Dec 2018 22:30
Perfect, i love it!
8 Dec 2018 11:03
It's a shame and it's hard to understand
2 Dec 2018 06:24
I like it ..ans so my kids are enjoying do it .Thank you. I hope there are intructions in English .It would be easier to do.
29 Nov 2018 06:35
Omg this came so quick!!! Everything looks fine very exited to start now!!!
21 Nov 2018 10:38
Excellent designer, no complaints. Assembly instruction in english store sent by email (included only chinese).
9 Nov 2018 02:38
Arrived quickly, but the box is a little damaged.
6 Nov 2018 01:00
This is the first satisfaction of Aliexpress delivery time and the product also packed properly.
4 Nov 2018 01:52
Great service and communication of store. Highly recommend.
2 Nov 2018 11:16
I love this house!!! Such a wonderful model!
27 Oct 2018 13:49
Item Name never arrived
17 Oct 2018 09:05
Packaged well for 2 boxes and everything was in tact hardly no crushing of the boxes. Love my kits can’t wait to start them since they were hard to find anywhere else!