We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order from a warehouse in russia to peter came in 5 days. My daughter is happy. There are questions on the design calculations of the roof and the fastening of the parts among themselves.
4 Jan 2019 18:58
Very fast shipping! It arrived without damage. Going To house the scheme. Quality is good-pleasant tree. My Daughter Play with pleasure. Thank You Very Much!
3 Jan 2019 09:09
The product is really well done, I would say that is really excellent. Arrived in perfect condition and easy assembly.
30 Dec 2018 01:36
Delivery was too late
29 Dec 2018 10:20
House received. Super quality! Packed well, but still one Circuits cracked. But not fatal. Do not open the dispute. The store good sociable. Delivery fast. Will collect it in the New year. I am sure that your child will like!!! Recommend.
13 Dec 2018 14:19
Well wrapped, this beautiful, like the image, but came an armchair torn is But power to fix my daughter by Christmas, by what didn't give 5 stars.
11 Dec 2018 04:16
9 Dec 2018 21:57
Very nice house. Solid as well, but a few more screws at strategic places wouldn't harm.
29 Nov 2018 13:12
The item came with several scratches and damages, the door doesn't stay closed and the stairs were broken. I managed to fix most things and our daughter is enjoying it. It's not worth 100+ EUR. I opened a dispute and received 50 EUR refund, so in the end I would say it was worth the money.
11 Nov 2018 21:46
Very fast shipping store of packaged goods perfectly. All come to a whole. I am very happy. Recommend store and seller.
23 Oct 2018 09:43
The goods are arrived intact وتغليفها was very excellent shows interesting store