We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good dolls and cute dresses as a gift. Blonde hair sooo fat, we will soak
17 Mar 2019 23:38
Very good dolls and cute dress as a gift
15 Mar 2019 02:22
13 Mar 2019 20:09
she arrived so much faster than I expected and she beautiful. the shipper included a dress and shoes too.
9 Mar 2019 06:04
Cool doll. Unusual. She fits clothes from barbie, the body is about the same. Cord for closing the eyes. Fibers are soft. I advise you.
8 Mar 2019 03:43
Doll really superb, very fast shipping, quality store, thanks for the gift
7 Mar 2019 02:36
Beautiful, much prettier than in pictures, it took a little over a month, but it was worth it, i loved it! I was a little scared, seeing how the box was, but all right, thanks for the gifts, dress and shoes
6 Mar 2019 07:14
Very good doll. Delivery 2 weeks. Thank you. As a gift jacket and shoes, good quality.
5 Mar 2019 18:23
5 Mar 2019 13:35
no extra hands but don't need them
22 Feb 2019 11:21
20 Feb 2019 17:18
It is very beautiful. A true beauty. Exactly as I wanted. His hair is very soft and thick. The eye mechanism works perfectly. Summer fast delivery. Excellent store. Thank You for the gift :).
20 Feb 2019 01:13
Since it was very long to ship the goods, maybe it will not be sent It was uneasy, but it arrived immediately after it had been shipped. My daughter is pleased, Thanks
13 Feb 2019 20:03
Love this little doll! She came with a strange Merle eye, (one pinkish orange and one blue gray!) But the vendor said they would send me replacement chips with my next order, so all is well.
13 Feb 2019 09:28
Efore a month. Beautiful Doll, great quality. Found interesting that it changes the color of eyes, just pull the string that is on the back of the head. Arrived very fast,
11 Feb 2019 00:23
Excellent doll! Very beautiful hair.
5 Feb 2019 04:22
4 Feb 2019 01:26
thanks very cute
4 Feb 2019 00:06
The package arrived today. Thank you very much. The condition is very good.My daughter is very happy.
1 Feb 2019 05:15
1 Feb 2019 05:03
It's just like the picture. Thanks for the dress and shoes.
31 Jan 2019 03:43
Amazingly beautiful doll and very good quality!
30 Jan 2019 16:17
She's very pretty! I love it.
30 Jan 2019 06:41
29 Jan 2019 04:45
Beautiful doll! Everything is perfect. Seller sent a little Linkin Park shirt as a gift. Very happy thank you!