We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you all excellent. The store gives excellent service.
7 Mar 2019 11:14
Communication with the store about the shipment was fluid. The order arrived sooner than expected. The article is as described. The only problem the box was pretty messed up. It wouldn't have served to make a gift. Fortunately the content had not been damaged.
4 Mar 2019 09:45
Comes in a box the Pieces, when mounting'll add more comments. Wine fast to Spain.
28 Feb 2019 10:37
I got the house. Final work, i will post later
22 Feb 2019 09:15
received in perfect condition the only part missing is glue . dont know how to fix without glue and type of glue required is not memtioned
18 Feb 2019 19:51
hello I still have not received the article in question mercu kindly enlighten me warmly Vanessa
10 Feb 2019 15:15
Cute perfect more cute than in the picture. Thanks
1 Feb 2019 08:25
I love it! The house needs patience to set up, but it's very cool; Many thanks!
27 Jan 2019 04:13
There are no gendarmes; beware it is difficult to climb! It's not for children even 10/12 years old!
24 Jan 2019 05:27
Servirebbero instructions in English or Italian
23 Jan 2019 13:52
Arrived really fast. The box was a bit crushed. I will see the rest when I put the house together. Hope everything is ok. Will write and send more pictures when the house is ready ;)
23 Jan 2019 03:27
Not yet folded but looks great!
21 Jan 2019 12:39
Dreams come true!!!
9 Jan 2019 06:58
unfortunately package was totally desteoyed ans d opened. i think i got everything
7 Jan 2019 23:36
Everything is fine!! Packed and the package is good. A little overshadowed our company transport sdec. No claims to the store. He's good!
4 Jan 2019 05:18
3 Jan 2019 14:08
Can’t wait to build this with my daughter!
3 Jan 2019 06:22
A lot of detail. Seems a little bit too hard to assemble, but challenge accepted. Manual in Chinese? and sometimes a little hard to follow.
2 Jan 2019 02:05
1 Jan 2019 08:42
31 Dec 2018 07:35
Super happy with the doll house! Complete with scissors, tweezers and paring knife and very fast delivered.
29 Dec 2018 05:49
Back super fast delivered! Top, very happy with it.
28 Dec 2018 12:20
A very good product. But it's hard to do... And it takes time.