We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's pretty good for the price you have. Good replica, it would be better to lace up some pieces and paint, in my case the left arm and the head don't finish fitting and the eyes are greer than white, fangs should be better painted. The box came very well. I certainly recommend it.
13 Mar 2019 10:32
8 Mar 2019 14:30
The figure arrived damaged at its base and with lack of parts. I had to open dispute
5 Mar 2019 12:47
The painting white color is not good . The upper arm is not fitting perfectly
1 Mar 2019 07:29
Very nice figurine! Left arm fitted a bit hard,but after forcing it to place, looks very cool!
24 Feb 2019 10:22
Every its allright! Thanks
23 Feb 2019 05:17
Goal is long. A little postpartum during transportation but not critical ((: so i recommend everything super (; embarrassed the stand under the right leg but how it turned out and without it is excellent (:
22 Feb 2019 08:23
21 Feb 2019 09:52
It looks a lot like the original.
20 Feb 2019 13:35
Very good figure for its price
20 Feb 2019 07:54
One hand is not open, I can't pass the sand.
18 Feb 2019 06:06
One of the little strings coming off of him broke during shipping (without box) but even without it, he looks damn fine
13 Feb 2019 13:35
Great quality and an overall nice product!
10 Feb 2019 03:00
8 Feb 2019 07:46
Fast and good quality
5 Feb 2019 12:22
Great product, recommend very worth
5 Feb 2019 08:20
1 Feb 2019 17:49
Product arrived here in Brazil after 38 days worth figure beautiful very great
26 Jan 2019 07:22
all good thx
26 Jan 2019 03:13
Dietina is satisfied, just with a bang, but dovgo went, two, the box came, the recliner did not come, the good one was buried in the box, the recliner more in one box, for the uncle, tozh venom priyshov not ushkogenim))
24 Jan 2019 03:02
23 Jan 2019 02:02
the tongue look not alike, poor packaging, very easily to damage the product. the magnetic not strong enough to stick it to the floor, but still stand where it is. the product looks cheaper than the cost itself.
18 Jan 2019 19:57
Good quality product, but came with some scratches on base, and with the right foot magnet loose. Missing piece (GUN). It Took a while to get. Otherwise highly recommend product, excellent quality.
16 Jan 2019 17:36
Perfect product, exactly as in the photos, super fast Loved my new acquisition, feet have magnet to fix the base…
14 Jan 2019 14:25
Order received, a figure of good quality. Thank you store