We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very very long time waiting until deliverd,,,, 52 days
21 Jan 2019 10:52
Order waiting for 2 months. When they opened the envelope, the lodge was built separately, items from the house in the package separately, the feeling that items forgot to put in the box. Or Box someone open in transit, in general, some kind of strange. For the first time in 10 years is a miracle. Later will add a review. When will collect.
16 Jan 2019 15:49
Woodworking solutions need ~~ Difficulty that kindergarten students alone is hard contact me ~ ^^;; Primary Three-grade level
16 Jan 2019 07:50
The PRV pogled good E, for podark E, допълнителни otzivi by нататък.
14 Jan 2019 07:51
Very long walking.
12 Jan 2019 15:32
Everything is fine!
12 Jan 2019 02:10
10 Jan 2019 03:39
great item :)
9 Jan 2019 23:33
All the details are in place. Came in a folded box. Now we are engaged in gluing the house. Child 10 years old, very like
8 Jan 2019 08:13
The goods received in 2 weeks. Sent her niece to the united states. However, the goods were packed in a cellophane bag. But the quality is satisfied.
7 Jan 2019 05:24
Long delivery time, amazing product
5 Jan 2019 02:40
Thank you. We received the toy today. Everything is fine. But we expected to have the mounting instruction in English.
4 Jan 2019 02:46
Bought it for a gift, haven't done by myself.Looks really nice
4 Jan 2019 02:39
31 Dec 2018 04:01
Power trpělivosti hodiny času and power sekundové ho lepidla ....
29 Dec 2018 14:45
Overall is good accurate But there are details as the cushions or sunshade Q are incomplete. Very funny assemble your home!!!
27 Dec 2018 15:50
Too small and generous of incomplete fillings
27 Dec 2018 10:16
it is a gift! Thank you!
26 Dec 2018 20:10
Paper box was teared..
26 Dec 2018 10:29
Thank you! Everything came! It's a goddaughter for a gift under the tree, so they haven't opened it yet.