We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The doll is gorgeous, the child is delighted. For me unexpectedly large. With the doll was a suit and shoes. Delivery 10 days.
19 Mar 2019 06:37
All right, thank you for the gift of your clothes.
18 Mar 2019 15:31
Very beautiful! This is my third order from the store. Quality and fast delivery. Thank you! Highly recommend
18 Mar 2019 13:08
Doll came davolno quickly, the hair was a little confused, but still very good
18 Mar 2019 07:59
Cookie is beautiful with chic hair. Long waited for sending, but delivered quickly
18 Mar 2019 07:21
tres belle , merci pour le cadeau
18 Mar 2019 05:54
Very good product
18 Mar 2019 05:26
The doll surpassed all expectations! She's pretty heavy, she thought porcelain first. Hair thick, eyes change easily. As a gift there was a dress and shoes. Thanks to the store. The goods are gorgeous!
18 Mar 2019 04:52
Much better physically than in the photos the dolls are beautiful and have also had the gift detail 2 dresses and manoletins for the meñecas i am very sour and happy i am more fascinated with hands and the Gift head to make custom fast shipping and good communication with store excellent work thank you very much for all the time they are the best dolls i have bought relaxion quality price i highly recommend
18 Mar 2019 03:57
All norms as in the description, the store recommend
18 Mar 2019 02:17
Item delivered on time and good communicate.Great store.Thank you!
16 Mar 2019 20:20
The box was crushed but the doll was fine. The doll was very cute. Thank you.
16 Mar 2019 11:44
16 Mar 2019 11:38
Dolls are very beautiful a little climb hair and a little fat. Well, i think after customization, everything will be fine. There were problems with delivery and so for dolls singing stars.
16 Mar 2019 06:04
The store takes a long time to respond and send it but it's understandable, it coincided that i ordered siengo christmas in china. The doll is beautiful, body and matte face. The material is very good quality. The joints turn very well. Make-up is soft and delicate, no more needed. This doll just like you wear what you put on it looks nice because it's beautiful. Cusnfo rope strips for eyes to change color costs a little but it's normal. Bring green eyes (as in the photos i leave here), blue eyes, gray eyes and light brown eyes. It doesn't smell plastic, the hair is soft and pleasant to the touch. He wears handyman gift with different positions and a linkin park t-shirt. It's very well packaged and protected. No scratch. I'm delighted with her, in love. I'll buy more at this shop again.
16 Mar 2019 05:50
Wonderful girl, i'm very happy, thank you! In the kit there are still replaceable handles.
15 Mar 2019 10:12
Lovely doll, excellent quality, fast shipment and shipping. I recommend the store.
15 Mar 2019 07:44
Pupa came very quickly in 16 days!! As a gift put shoes and tunic linkin park. The tunic came well, and the shoes are small. Eyes 4 colors: Green, brown, blue, gray. Everything works, but when i switch the eyes mechanism creaks, 1 eye uneven eyelashes, on the lips from the side black paint. The hair is long and beautiful, the body is hinged, put 9 pairs of different hands. Ordered at a discount for 1615 rubles. On the ears there are holes for earrings. Thanks to the store, the doll is good. Recommend (if you close your eyes to marriage)
15 Mar 2019 05:59
Thank you very much, incredibly quickly received the order, the doll is cool, the dress and shoes the store put in the parcel for the birthday of the granddaughter managed to send, i think she will be happy. More thanks, i recommend the seller!
15 Mar 2019 04:38
15 Mar 2019 04:32
I'm very happy. so pretty. and the delivery is excellent, only three weeks. the store is polite, wonderful.
15 Mar 2019 03:37
Excellent, very nice doll, thanks for gift
14 Mar 2019 23:21
The doll is just super!!!! As a gift i put already a familiar t-shirt and shoes)))) this is my second purchase from this Seller. Very satisfied!!! I will order more.
14 Mar 2019 20:06
i love her thank you so much! quality and price is excellent also thank you for good communication
14 Mar 2019 13:28
Wonderful dolls, quality goods, very satisfied with the choice. The store communicates, sends quickly. Got it too quickly. I recommend this seller. I already order from him twice.