We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She arrived pretty fast about 2 weeks, and she was beautiful!! can't wait to buy more!! A+++
13 Mar 2019 09:49
Fast shipping. The great product, as described.
13 Mar 2019 08:40
The doll is excellent, the hair is a lot, the mechanism works, the doll corresponds to the description. Delivery) surprised, usually waiting for a month, for 6 days came to st. petersburg. Thank you! 2.03 ordered, 6.03 sent, 12.03 received...
7 Mar 2019 01:45
Muy bonita for smooth
6 Mar 2019 00:37
Very beautiful doll. The first time i bought a big blaise, in reality the head seems even more than in the photo. Hair unusual beautiful shade, in the photo the color turns out to be different, soft as silk and thick, without fat. The body is very beautiful, the eyes are switched without problems. Blouse and shoes as a gift super! And many replaceable brushes. Thank you!
28 Feb 2019 09:23
The doll is very pretty and came with a gift, thank you store it came in a good amount of time and I am very happy.
20 Feb 2019 06:19
Blemish goods multi-point
15 Feb 2019 08:08
Some lens seams at the knees, maybe by weight of the head, however the fishhook
12 Feb 2019 11:31
11 Feb 2019 04:55
Beautiful and Super fast send something welcome, keep buying. Thanks
9 Feb 2019 23:03
The doll is very pretty and her eyes and joints all work perfectly, however the hair is not as lavender as it appears in the photo--it looks very pink and blonde. Be sure to wait until you receive the doll before you buy or plan any clothes for her!! Apparently the fluorescent lights the stores use to photograph the dolls adds a blue light to any pink or purple doll hair, but under incandescent or led lights--that doll hair is PINK. Yes, I would recommend this seller though! Very pleased otherwise.
5 Feb 2019 09:01
Beautiful doll although hair a little greasy but would definitely recommend. Thanks for the gifts
5 Feb 2019 09:00
Beautiful doll. Thank you for the gifts
5 Feb 2019 04:22
4 Feb 2019 18:41
19 Jan 2019 05:44
Beautiful dolls. Thank you
10 Jan 2019 01:47
The doll is just super. Thank you
9 Dec 2018 03:32
Amazing doll, arrived In few weeks, joints in perfect state
21 Sep 2018 12:38
Beautiful doll BUT the body is full of flaws: there are weird black lines all over. See this dolls transform on my Instagram @victoriafoxdolls and Etsy store Victoriafoxdolls