We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fish is awesome! Stubborn of course, but cool. Cat did not like ((
15 Mar 2019 00:28
The fish is cool. Looks like real. Delivery 3 weeks to kiev. The fabric is soft stuffed with a syntapone and added grass. The cat has not yet given. Then sign off
14 Mar 2019 07:52
Perfect! perfect! My cat loves it, it doesn't smell bad.
14 Mar 2019 06:38
It came in 5 weeks, everything is fine
14 Mar 2019 03:30
Kitty is happy
13 Mar 2019 20:26
the product is the same of the description, good quality, it has a little hole but is easy to fix it, cats like it
13 Mar 2019 14:53
Super! Ordered 2 pieces
13 Mar 2019 05:39
cat was happy
12 Mar 2019 18:06
Small but well done
11 Mar 2019 14:11
Ordered 22.02, received 6.03. Quality is excellent! Everything is sewn perfectly, no marriage in tailoring is not in color. It smells like weed. Fish as alive. If you throw on the floor, you think that a real fish lies! I ordered for a friend. Or rather for her seals. How they will react-i do not know yet. I just gave it to her today. As soon as she tells me, i will immediately share the additional. And so on the appearance of no claims. I recommend to everyone and the product and the store! Thank you!
10 Mar 2019 17:25
both cats love this fish
10 Mar 2019 09:41
10 Mar 2019 06:58
It doesn't have catnip. My cat ignored the toy. It smelled nothing.
9 Mar 2019 11:21
In turkey, the order reached 23 days. the goods were not tracked. The toy is excellent, the cat is happy)))
6 Mar 2019 14:48
6 Mar 2019 10:12
Excellent, delivery 10 days
5 Mar 2019 10:28
Something small but consistent with the specified
5 Mar 2019 02:15
Great Item for Playing my Cat loses it.Put a littke Bit CATNIP on it your Cat will love that
2 Mar 2019 06:22
Delivered fish quickly-1,5 weeks to kiev. Delivered a new mail home.
27 Feb 2019 06:18
Incorrectly indicated address and otherwise order
27 Feb 2019 06:12
Beautiful! Excellent quality! I recommend it!
27 Feb 2019 03:23
25 Feb 2019 06:05
Fast delivery, good quality fish, thank you, cat satisfied