We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spectacular, i loved, the right size for such a figure, and very detailed!
18 Mar 2019 13:10
The product came in bad shape, but i was reimbursed for the amount, very grateful, good confidence in the store.
18 Mar 2019 10:33
Very good. I'll buy more
18 Mar 2019 10:17
17 Mar 2019 00:53
For the price you have, fantastic. Very good finishes.
16 Mar 2019 15:58
Same as the one in the photo, good quality for the price
16 Mar 2019 13:05
16 Mar 2019 12:15
En it is tupenda, the quality is quite good
16 Mar 2019 12:14
I enjoyed worth Yes
16 Mar 2019 07:32
Better than i expected. It has arrived perfect and is of very good quality.
15 Mar 2019 18:47
Figure sensational rich in details and very beautiful recommend store very fast delivery 29 days to arrive to Brazil.
14 Mar 2019 17:12
14 Mar 2019 16:42
Very good, well made, and arrived in time
13 Mar 2019 12:18
Great product. Better than imagined, arrived in perfect condition and much faster than expected.
13 Mar 2019 10:28
13 Mar 2019 09:40
Perfect beautiful figurine
13 Mar 2019 06:28
Perfect recommend took 22 days to Lisboa better than was expected VERY cool even
12 Mar 2019 15:53
It came to me without the base and they didn't solve it for me. At least i got the refund i requested.
12 Mar 2019 09:09
The figure is so good, it has some paint errors but in general the product is good. The only bad thing is that the base came broken.
12 Mar 2019 03:58
11 Mar 2019 22:12
Garment color too clear
11 Mar 2019 12:35
Very well made!!
11 Mar 2019 07:04
Well done but I remove a star because of the big squaring on the forearm we see more than it's a shame to be a bit disappointed, but for the price it's OK. Maybe recommend one and have a little more luck.