We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have not received nothing
super service, fast delivery and great product
The parcel came quickly. Thanks to the store. How to build a house-sign off. At first glance, everything is fine.
Very complete and higher quality kit than expected, very happy with the product and the result.
too many small pieces, did not expect that
disappointed without dust cover
Quality product, store recommend. The goods came very quickly.
Fast and well-packed shipping. First-class product and store of all confidence. I have already bought before and will buy again
Great Seller fast shipping I am happy
very cute,parts came well packed with instructions and other parts and pieces to put together, i can't wait to pt it together!.
Super product !!! I recommend this store!!! I am sending photos of my previous home already made!
The house is wonderful! We will collect for a long time! Details are all neat! Seller umnichka! Sociable! Sent immediately after the holidays! The goods have served! Delivery 15 days, just a miracle! Later i will add a review of the photo!
Excellent. I like it.
It is very difficult to install and takes a very long time to assemble the pieces
Very good product, well packaged, fast shipping, precise instructions. In reference to the store very well, trusted, error in the first shipment, claim and take over with discount on the following purchase. Very good
looks very cute, wish the manual was in english though. (manual is in chinese)
Send by ePaket arrived 10 days quicker than China post
5 stars for store. The Dolls i didn’t received, but full refund
Very fast shipping. Cottage consistent with the description.
Package well received. Just missing the glue and the system producing music. Contact with the store, waiting for a reply. Very satisfied with the product.
I like it.
Collection designer was not, as will collect will add a review. kazakhstan parcel arrived quickly enough. all very carefully packaged.
Package received very quickly. Box a little dented despite the protection bubble paper but material not damaged. Detailed Instructions in pictures and English. Lots of parts, everything is to be made. Good quality. Provide tools suitable for the construction of models. I'm very satisfied, thank you.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Colorado Springs, Colorado 80909 USA