We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came quickly. Thanks to the store. How to build a house-sign off. At first glance, everything is fine.
11 Mar 2019 12:17
Very complete and higher quality kit than expected, very happy with the product and the result.
9 Mar 2019 05:19
too many small pieces, did not expect that
8 Mar 2019 17:19
disappointed without dust cover
8 Mar 2019 06:46
Quality product, store recommend. The goods came very quickly.
7 Mar 2019 07:27
Fast and well-packed shipping. First-class product and store of all confidence. I have already bought before and will buy again
6 Mar 2019 05:18
Great Seller fast shipping I am happy
3 Mar 2019 08:38
very cute,parts came well packed with instructions and other parts and pieces to put together, i can't wait to pt it together!.
1 Mar 2019 05:43
Super product !!! I recommend this store!!! I am sending photos of my previous home already made!
27 Feb 2019 20:52
The house is wonderful! We will collect for a long time! Details are all neat! Seller umnichka! Sociable! Sent immediately after the holidays! The goods have served! Delivery 15 days, just a miracle! Later i will add a review of the photo!
27 Feb 2019 05:55
Excellent. I like it.
25 Feb 2019 04:07
It is very difficult to install and takes a very long time to assemble the pieces
24 Feb 2019 05:35
Very good product, well packaged, fast shipping, precise instructions. In reference to the store very well, trusted, error in the first shipment, claim and take over with discount on the following purchase. Very good
17 Feb 2019 20:03
16 Feb 2019 02:11
looks very cute, wish the manual was in english though. (manual is in chinese)
15 Feb 2019 12:47
Send by ePaket arrived 10 days quicker than China post
13 Feb 2019 21:21
5 stars for store. The Dolls i didn’t received, but full refund
13 Feb 2019 08:50
Very fast shipping. Cottage consistent with the description.
13 Feb 2019 05:53
13 Feb 2019 02:19
Package well received. Just missing the glue and the system producing music. Contact with the store, waiting for a reply. Very satisfied with the product.
12 Feb 2019 01:12
I like it.
8 Feb 2019 04:26
Collection designer was not, as will collect will add a review. kazakhstan parcel arrived quickly enough. all very carefully packaged.
8 Feb 2019 02:37
Package received very quickly. Box a little dented despite the protection bubble paper but material not damaged. Detailed Instructions in pictures and English. Lots of parts, everything is to be made. Good quality. Provide tools suitable for the construction of models. I'm very satisfied, thank you.