We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for 1870 rubles. Normal doll .. It is clear that not the original blaise. But quite good. The child likes it. Came very quickly. Days 13 to astrakhan
9 Mar 2019 15:02
9 Mar 2019 09:38
6 Mar 2019 15:17
Very well made! Hair is soft and well rooted. Came with extra hand and poses very easily!!
5 Mar 2019 03:03
Good doll. A little hair climbs .... There are no other complaints. Thank you!
4 Mar 2019 04:14
Very cute not inclued
2 Mar 2019 03:23
Happy with my order, little Blythe boy is very cute, fits well the description, good quality, fast delivery
13 Feb 2019 13:11
12 Feb 2019 10:32
11 Feb 2019 04:21
Very nice. He's here soon. Linkin park shoes and t-shirt gift. Perfect. Recommend store
11 Feb 2019 03:03
Gorgeous hair! Color, soft... asked The store to change the body with larger breasts. Everything is fine, the request is executed. The doll is good.
22 Jan 2019 14:38
love love her she came fast love the free shirt and shoes she is a nice size delivery to USA was pretty quick. recommend store
16 Jan 2019 10:40
Very fast delivery, it is beautiful thank you very much and also for the gifts
15 Jan 2019 19:00
So pretty. The store sent me the gifts. I'm very happy.
15 Jan 2019 13:05
The doll is very pretty, arrived in the right time and in perfect condition, recommended store.
14 Jan 2019 08:42
Beautiful doll. Thank you
2 Jan 2019 17:58
perfect!!! so beautiful and well made, the store is very kind and responsive!! will buy more!! recommended 100%
2 Jan 2019 08:16
Beautiful, but came with a blue stain on the back and leg left (the stain is clear, but noticeable)
28 Dec 2018 20:37
27 Dec 2018 10:15
Everything is just super!! As a gift, the store put a very cool quality dress. She asked me to send a doll with a big breast, the seller did everything for free. All replaceable hand brushes are paired and quality, the hinges are tight, the mechanism is in order. I'm totally delighted I recommend the seller for all 10000%
20 Dec 2018 09:29
Thank you very much i am so glad why you arrived long before i am super happy my daughter is very happy