We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
maximum satisfaction,beautiful toy,my grandchildren love toys from this store,quick delivery,I recommend seller *********** ♥
4 Mar 2019 05:04
2 Mar 2019 01:26
Super toy quality excellent child 7 years satisfied!!!!
23 Feb 2019 08:06
Long delivery time. After an emergency, immediate remedy. The goods are okay.
20 Feb 2019 03:23
31 Jan 2019 02:29
Toy super soft, very cute, lit with different colors, came very quickly посылкаСпасибо store! All суперИдёт to 3 batteries☺
27 Jan 2019 01:22
arrived so fast. I love it but I haven't put the battery to see how it works. I just hope it works.
17 Jan 2019 11:07
Ok all perfect good store fast shipping
17 Jan 2019 05:39
perfect love love love
14 Jan 2019 14:12
Deluje in izgleda odlično! Dostava to SLO 2 meseca in 10 days. Priporočam!!!
10 Jan 2019 06:21
Everything is fine! Toy super! Only delivery went longer than expected.
8 Jan 2019 07:00
Super misiek, I am satisfied with purchase
3 Jan 2019 02:46
The dog is beautiful, the main thing is to burn until she believed
2 Jan 2019 07:19
Very soft toy. Powered by 3 batteries (not included). Lightning, hiding the battery compartment is on top, i think the child will quickly find a way to open it. Delivery to ukraine 40 days!!! When flying, the cargo was lost for 29 days (( The store always answered my messages, and asked to wait, so feedback 5 stars.
28 Dec 2018 13:45
Soft cuddly toy. No smell. Batteries are not included.
28 Dec 2018 09:50
Super Fast shipping!!!
27 Dec 2018 06:38
Super fast delivery! Great quality! Thank you store
25 Dec 2018 05:13
The product is as in the ad. Beautiful
22 Dec 2018 06:52
As in the picture super Product
21 Dec 2018 11:02
Very cute, the product is beautiful and great quality. The LED’s are stronger.
21 Dec 2018 06:41
Am, am lovely
20 Dec 2018 14:39
And in quality, and by itself a beautiful product.