We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of edollshop (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://edollshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, very fast shipping, i will order more from this store
3 Mar 2019 09:58
24 Feb 2019 10:04
The hair is flattened because packing. If Not, very beautiful doll!
19 Jan 2019 12:11
Delivery month. Doll is good.
9 Jan 2019 16:15
I love this Barbie! She has joints all over! My daughter loves that her knees bend and her arms.
19 Dec 2018 17:02
Its Just like the photo. I recomend it
5 Dec 2018 00:30
Lovely doll quite compliant description and the pictures received well packed and with a dress quality, pretty jewelry and a pair of shoes. I am satisfied my purchase and I recommend this product and this shop. Thank you very much.
29 Nov 2018 06:17
Kick-Ass doll. Price is due to reduced quality plastic, but the toy is not affect negative way. There was no smell, came in the same gray mail bag (!!!), without additional any packages No idea how she get safe and sound. Hinges are tight, doll can take any posture.
29 Nov 2018 04:29
Qualitatively very kiepska
21 Nov 2018 03:58
As the description!! Beautiful
10 Nov 2018 00:01
23 Oct 2018 04:26
Good quality Super recommend
20 Oct 2018 06:44
Really cute. Came really fast. Quality is a little cheap.
5 Oct 2018 07:52
Really is very satisfied with the purchase to my daughter charm you recommend store, arrived in time is perado
29 Sep 2018 05:49
Received in Mariupol 12 days, all is fine, cool doll daughter liked
22 Sep 2018 04:17
The toy is very good, so we would have cost more. Whole body the hinges. The hair is thick. My daughter loved it.
17 Sep 2018 04:47
Beautiful and articulated! Recommend!
13 Sep 2018 05:49
Excellent quality and Beautiful doll. Thank you very much. I recommend